Louisa Ditton is alone, scared, and has nowhere to go after escaping from a brutal school. When she meets an elderly woman who offers her a job in an old mansion which is now a hotel, she thinks she has finally left the cruelty behind. The moment she arrives at Coldthistle House, she realizes immediately that the mansion hides sinister secrets. Far from being peaceful, Coldthistle House is a place to be judged. Mr. Morningside, the mysterious owner, and his employees dole out terrible punishments for past mistakes. Even Lee, the young, charismatic guest, appears to be in danger. Louisa wants to warn him and save him, but can she really trust him?